Discover a Rewarding Healthcare Career as a Patient Service Representative at Southeast Medical Group

Unlock Your Potential in Primary Care Administration

Are you an organized, customer-service focused professional looking to make a difference in healthcare? Southeast Medical Group, a leading provider of comprehensive primary care services, is seeking passionate Patient Service Representatives (PSRs) to join their collaborative team. With a focus on delivering exceptional care and an unmatched patient experience, this is an incredible opportunity to advance your career and contribute to the wellbeing of the communities you serve.

Southeast Medical Group is a rapidly growing healthcare organization that has established a reputation for excellence in primary care. With locations across the Southeast United States, we are dedicated to providing accessible, high-quality services to patients of all ages and backgrounds. As a Patient Service Representative, you will be a vital member of our care team, playing a critical role in ensuring a seamless and positive experience for every individual who walks through our doors.

Comprehensive Patient Support, Top-Tier Training

As a Patient Service Representative at Southeast Medical Group, you will be responsible for a wide range of administrative and customer service tasks that are essential to the day-to-day operations of our primary care practices. Your responsibilities will range from greeting and registering patients, to scheduling appointments, collecting payments, and managing medical records. To ensure your success in this multifaceted role, we provide comprehensive training and ongoing development opportunities to help you grow both personally and professionally.

During your onboarding process, you will receive extensive training on our policies, procedures, and technology systems. Our seasoned PSR team will work closely with you to ensure you have a thorough understanding of medical terminology, office protocols, and customer service best practices. Additionally, you will have the opportunity to attend workshops and seminars focused on topics such as effective communication, problem-solving, and time management.

But the learning doesn't stop there. At Southeast Medical Group, we believe in continuous improvement and lifelong learning. Throughout your tenure, you will have access to a wide range of professional development resources, including:

• Mentorship and coaching from experienced PSR team members and practice managers
• Opportunities to cross-train in specialized areas, such as medical coding or patient outreach
• Tuition reimbursement and continuing education stipends to support your career goals
• Regular feedback and performance reviews to help you identify areas for growth

By investing in your development, we aim to not only help you excel in your current role, but also to provide you with the tools and support you need to advance your career within our organization. Whether your aspirations involve becoming a PSR Team Lead, transitioning into a clinical support role, or exploring opportunities in practice management, Southeast Medical Group is committed to helping you reach your full potential.

Key Responsibilities:

As a Patient Service Representative at Southeast Medical Group, your primary responsibilities will include:

• Greeting and checking in/out patients in a friendly, efficient, and professional manner
• Collecting co-payments, co-insurance, and deductibles, and issuing receipts
• Scheduling appointments, processing referrals, and managing medical records
• Assisting with patient outreach and communication, such as next-day appointment reminders
• Maintaining the organization and integrity of medical files, both physical and electronic
• Providing exceptional customer service to all patients, visitors, and healthcare team members

In addition to these core duties, you may also be asked to:

• Process walk-in patients and visitors
• Answer incoming phone calls and assist with scheduling
• Contribute to patient engagement and retention efforts
• Support the training and onboarding of new PSR team members
• Collaborate with clinical staff to ensure seamless patient flow and care coordination
• Assist with special projects or administrative tasks as needed

By taking on a wide range of responsibilities, you will have the opportunity to develop a diverse skill set and gain valuable experience in various aspects of healthcare administration. This holistic approach not only benefits the practice, but also allows you to explore different career paths and identify areas of particular interest or strength.

Required Qualifications:

To thrive as a Patient Service Representative at Southeast Medical Group, you should possess the following qualifications:

• High school diploma or GED
• 1+ years of related experience in a medical office or customer service role
• Working knowledge of medical terminology and office procedures
• Excellent communication, interpersonal, and organizational skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to accurately sort and file materials by alphabetic or numeric systems
• Commitment to maintaining patient confidentiality and HIPAA compliance
• Passion for providing exceptional customer service and patient-centered care

In addition to these core requirements, we also value candidates who have:

• Experience with electronic medical record (EMR) systems
• Familiarity with medical coding (ICD-10, CPT)
• Bilingual language skills (English and Spanish preferred)
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced environment
• A strong attention to detail and a commitment to accuracy in all record-keeping tasks

Competitive Compensation and Benefits

At Southeast Medical Group, we value our Patient Service Representatives and offer a comprehensive compensation and benefits package to reward your hard work and dedication. This includes:

• Competitive Base Salary: Our PSR roles offer a starting salary range of $35,000 to $45,000 per year, with opportunities for growth and advancement.
• Bonus Opportunities: In addition to your base pay, you will be eligible for quarterly and annual bonuses based on individual and practice-level performance metrics.
• Comprehensive Medical, Dental, and Vision Coverage: We provide a generous benefits package that includes health, dental, and vision insurance plans to ensure you and your family are well taken care of.
• 401(k) with Employer Matching: Enjoy the security of a retirement savings plan with an employer match to help you build your financial future.
• Paid Time Off and Continuing Education Stipend: You will receive 3 weeks of paid time off per year, as well as a $1,500 annual stipend to support your professional development through continuing education courses, conferences, or certifications.
• Employee Wellness Programs: Prioritize your overall wellbeing with access to on-site fitness facilities, health screenings, and various wellness initiatives.
• Career Advancement Opportunities: As you grow and excel in your role, you will have the opportunity to take on additional responsibilities, such as becoming a PSR Team Lead, and explore paths for career progression within our organization.

Joining the Southeast Medical Group Team

If you're a motivated and detail-oriented professional looking to make a meaningful impact in healthcare, we invite you to explore the Patient Service Representative opportunities at Southeast Medical Group. To learn more and apply, please visit our careers page on Indeed or our Careers page.

At Southeast Medical Group, we are committed to creating a diverse and inclusive work environment that empowers our employees to thrive. We welcome applicants from all backgrounds, experiences, and perspectives, and we firmly believe that the diversity of our team is a key driver of our success.

As a Patient Service Representative, you will have the opportunity to work alongside a talented and dedicated team of healthcare professionals, all of whom share a deep passion for providing exceptional care to our patients. From our front-line staff to our administrative leaders, everyone at Southeast Medical Group is committed to upholding our core values of compassion, innovation, and excellence.

In addition to the comprehensive training and development opportunities mentioned earlier, you can also expect to benefit from a collaborative, supportive, and positive work culture. Our team members are encouraged to share their ideas, provide feedback, and work together to continuously improve our processes and patient outcomes. We believe that by fostering an environment of open communication and mutual respect, we can unlock the full potential of our workforce and deliver the best possible experience for our patients.

But don't just take our word for it – hear from some of our current Patient Service Representatives:

"Working as a PSR at Southeast Medical Group has been incredibly rewarding. I love being the first point of contact for our patients and playing a role in ensuring they receive the care and attention they deserve. The training and development opportunities have been invaluable, and I feel empowered to take on new challenges and contribute to the growth of our organization." - Jessica, PSR II

"Prior to joining Southeast Medical Group, I had experience in customer service, but I was looking for a role that would allow me to make a real difference in people's lives. As a PSR, I'm able to apply my communication skills and attention to detail to support our patients throughout their healthcare journey. The collaborative environment and opportunities for advancement have been incredibly motivating, and I'm proud to be part of a team that is so dedicated to excellence." - Malik, PSR Team Lead

"When I was searching for a new healthcare role, Southeast Medical Group stood out to me because of their commitment to their employees and the communities they serve. As a PSR, I've had the chance to expand my skillset, take on greater responsibilities, and truly make an impact. The comprehensive training, competitive compensation, and positive company culture have exceeded my expectations, and I'm excited to continue growing with this organization." - Sophia, PSR III

If you share our passion for patient-centered care and are ready to embark on a rewarding career in healthcare administration, we encourage you to take the next step and apply for one of our open Patient Service Representative positions today. With your talents and our support, together we can make a lasting difference in the lives of the individuals and families we serve.

We look forward to welcoming you to the Southeast Medical Group team!